Software Name: ICL
Purpose: Keeps records of incoming calls and log in database.
Applications Used: Microsoft Windows 2003 Standard Edition
Technologies Used: Microsoft Visual Studio 2008 - VB.NET, SQL Server 2000, CISCO TAPI
Executive Summary:
ICL is an application based on IP Phone.
It can maintain incoming call log in database.
With this application user can maintain the daily phone activity and can have their contact details information for further conversations. This helps them in storing and reusing their data at any point of time
Key Features:
- Active/Automatic recognition of incoming numbers
- Multiple Lines receiving calls
- Log of all calls received & dialled
- Automatic mapping of numbers with the customers with the database
- Application will indicate as any incoming call is arrived on attached IP phone
- Application will show the details of the call such as date & time, Tel No., Ext., Transfer Ext., company name, caller name, for who, message etc.
- User can search the incoming calls by any of criteria mentioned above between two dates