What is AppleCare for Enterprise?
Apple devices give Public Sector organisations the tools they need to grow and thrive. From streamlining workflows to enhancing productivity, Mac helps keep your business in sync. But what processes do you have in place should something go wrong with your tech? That’s where AppleCare for Enterprise comes in.
What are the benefits of AppleCare for Enterprise?
24/7 Support with
AppleCare for Enterprise
Coverage for Two, Three,
or Four Years
Three Tiers
for Businesses
Protection
Support for when things go wrong
Things can go wrong. No matter where you work, or the devices you use, accidents happen. That’s why it’s imperative that you have procedures in place to ensure that your organisation can stay up and running even when things don’t go to plan.
Apple Authorised Service Providers provide hardware repair services as soon as the next working day to those with AppleCare for Enterprise coverage. On-site hardware service coverage is also available for those in need of repairs.
Service Pool & Service Pool+
Support as quickly as the next working day
Damaged your screen on the day of a big meeting and absolutely need your work laptop? Service Pool allows for businesses to replace their devices when they need it most.
Service Pool – Customers can get up to 5% of iPhone or iPad devices replaced or up to 2% of Mac computers repaired.
Service Pool+ – Customers can get up to 10% of iPhone or iPad devices replaced or up to 4% of Mac computers repaired.
Get devices replaced or repaired as soon as the next working day. Vital for those who don’t have a process in place or who need to offset accidental damage costs.
Coverage
Unlimited support with AppleCare for Enterprise
Employees get unlimited over the phone support for Apple hardware, software and settings. Reduce the stress on your organisation’s internal IT teams by giving your team direct access to AppleCare Advisors, ready to help with any issues that might arise, including with macOS, iOS, and iPadOS.
As well as devices used within your business, employees can also receive aid on their personal devices. This includes support/training on Apple apps such as Pages, Numbers and Keynote.
Why Mac?
Leveraging the power Apple hardware, the intuitive design of macOS, and the best productivity and creativity apps available
– Mac can enhance productivity in all types of business. Protect your Mac estate with AppleCare for Enterprise.
MacBook Air
MacBook Air. Apple’s thinnest and lightest notebook, supercharged by the M1 chip. For a giant leap in performance and up to 18 hours of battery1.
Single Payment (SUP) from £497.67*
Operating Lease from £512.16+
Buy Outright from £705.54
MacBook Pro
The new MacBook Pro delivers game-changing performance for teams to do their best work. Choose the powerful M1, M1 Pro, or M1 Max. Available in 13-inch, 14-inch, and 16-inch.
Single Payment (SUP) from £647.13*
Operating Lease from £665.76+
Buy Outright from £917.42
iMac
Powered by the Apple M1 chip, iMac is strikingly thin and incredibly capable. Made to deliver all-out productivity and fit seamlessly into any organisation.
Single Payment (SUP) from £622.21*
Operating Lease from £640.32+
Buy Outright from £882.10
Finding the Right Solution
Utilising the right AppleCare product is integral to receiving the very best care for your devices and the employees that use them.
Explore the range of protection plans and speak to an Apple Expert to find the right solution for your organisation.
AppleCare for Enterprise
Service Plan
✓
IT Department Support
Unlimited Helpdesk / 1 Enterprise Incident
End-User Support
✓ (Priority with 4-Digit PIN)
2-Year Support
iPhone / iPad
3-Year Support
iPhone / iPad / Mac
4-Year Support
iPad / Mac
Included Accessories
✓
2-Year In-Warranty Support
iPhone / iPad
3-Year In-Warranty Support
iPhone / iPad / Mac
4-Year In-Warranty Support
iPad / Mac
Accidental Damage Support
Service Pool / Service Pool+
Excess Fee
x
Onsite Repair Service
✓
Mail-In Service
https://support.apple.com/repair
Pick Up & Delivery Service
x
iOS Replacement / Express Replacement
Next Business Day (NBD)
Carry-In Repair
✓
AppleCare+
Service Plan
x
IT Department Support
x
End-User Support
✓
2-Year Support
iPhone / iPad / Watch / Headset / TV
3-Year Support
Mac / Display
4-Year Support
x
Included Accessories
✓
2-Year In-Warranty Support
iPhone / iPad / Watch / Headset / TV
3-Year In-Warranty Support
Mac / Display
4-Year In-Warranty Support
x
Accidental Damage Support
Unlimited Incidents Per Year
Excess Fee
https://www.apple.com/support/products/
Onsite Repair Service
x
Mail-In Service
Only for iOS
Pick Up & Delivery Service
Only for Mac / Display
iOS Replacement / Express Replacement
NBD – NBD+2
Carry-In Repair
✓
AppleCare Protection Plan
Service Plan
✓
IT Department Support
x
End-User Support
✓
2-Year Support
x
3-Year Support
Mac
4-Year Support
x
Included Accessories
✓
2-Year In-Warranty Support
x
3-Year In-Warranty Support
Mac
4-Year In-Warranty Support
x
Accidental Damage Support
x
Excess Fee
x
Onsite Repair Service
x
Mail-In Service
x
Pick Up & Delivery Service
Mac (portables only)
iOS Replacement / Express Replacement
x
Carry-In Repair
✓
AppleCare for OS Support
AppleCare for Enterprise users get one enterprise-level incident per year. Businesses acquire direct access to
AppleCare support engineers with 24/7 one-hour response times for high priority issues.
AppleCare for OS Support grants end-users ten enterprise-level support incidents over the course of their coverage,
with the option for more should they need it.
Contact Us
1. Battery life varies by use and configuration. See apple.com/batteries for more information.
*Pricing correct on 13.03.23. Excludes VAT at 20%. Based on a 36-month agreement with 12 quarterly payments. Pricing shown is a monthly representation. Minimum term and spend applies. Terms and conditions apply. Finance for business purposes only. Subject to acceptance and affordability checks. Applicants must be 18 or over. Available on new equipment only. For Finance Lease and Operating Lease VAT is due with each rental payment and you will not own the equipment at the end of the agreement. BNP Paribas Leasing Solutions does not offer tax advice; refer to your accountant/auditor for lease accounting advice. Return conditions apply. Terms and conditions apply. Images are for illustrative purposes only. Apple Financial Services is powered by BNP Paribas Leasing Solutions. Finance provided by BNP Paribas Leasing Solutions Limited, Northern Cross, Basingstoke, RG21 4HL. Registered in England No.901225. Authorised and Regulated by the Financial Conduct Authority.
+Pricing correct on 13.03.23. Excludes VAT at 20%. Based on a 36-month agreement with single upfront payment. Pricing shown is a monthly representation. Minimum term and spend applies. Terms and conditions apply. Finance for business purposes only. Subject to acceptance and affordability checks. Applicants must be 18 or over. Available on new equipment only. For Finance Lease and Operating Lease VAT is due with each rental payment and you will not own the equipment at the end of the agreement. BNP Paribas Leasing Solutions does not offer tax advice; refer to your accountant/auditor for lease accounting advice. Return conditions apply. Terms and conditions apply. Images are for illustrative purposes only. Apple Financial Services is powered by BNP Paribas Leasing Solutions. Finance provided by BNP Paribas Leasing Solutions Limited, Northern Cross, Basingstoke, RG21 4HL. Registered in England No.901225. Authorised and Regulated by the Financial Conduct Authority.