Surface Adoption: So You’ve Purchased Your Devices, Now What?

If only upgrading your organisation’s fleet of PCs or tablets were as easy as picking which devices you wanted, clicking “buy” and calling it a day.

In fact, buying the hardware itself is just step one. There’s plenty left to do to make sure those devices reach their full potential. This is where an expert technology partner can really help, because the next steps are necessary, but they’re only hard if you try to go it alone.

From configuration and setup to employee education and the possibility of ongoing service, the right IT partner can help you squeeze every bit of value from your new fleet of devices. And there’s another benefit: If you do it right, device adoption doesn’t have to become a frequent process. Your new devices will last for longer, providing reliable value the whole time.

The trick is finding a knowledgeable and well-connected organisation to guide you to value.

As a Microsoft Gold Partner and the world’s only Surface specialist firm, Kingsfield is a natural fit. Our people can provide value in several ways during your next Surface deployment. Here’s how it works.

Configuration: Set Up Your Devices (and Set Yourself Up for Success)

When deploying a new fleet of devices, whether it’s a dozen tablets, a thousand PCs, or anything in between, your setup approach matters. Integrating the new hardware with your existing systems and networks is a vital first step, ensuring the devices fit into your overall tech landscape.

Microsoft Surface and Surface Copilot+ devices make this step easier. Microsoft Autopilot offers a simple setup experience, syncing settings from the cloud and getting users set up with the necessary software, updates, and functionality in a matter of minutes. Even remote users can receive the same smooth setup experience, without the need to travel to the office or use corporate networks.

This initial setup must fit your organisation’s specifics, covering your industry needs and your suite of applications. New PCs and tablets must connect seamlessly with your corporate cloud apps and network resources so your users can get started. With Kingsfield guiding you into the Microsoft ecosystem, this is a stress-free, automated process.

Security is also essential during setup. Settings around encryption and other security features are especially important in fields like health care or government, with their specific, high-stakes compliance requirements.

If handled in an unplanned or haphazard way, setting up and configuring new devices can be time-consuming and introduce IT risk. Choose the right devices and work with a knowledgeable partner, however, and it can be simple and quick, even for a large fleet.

Training: Get Your People Up to Speed

Employee education can be overlooked in device deployment — after all, doesn’t everyone know how to use a PC or tablet? If you neglect this step, however, you could end up missing out on potential value.

Expert-led training from Kingsfield (a Microsoft Global Training Partner) opens up new possibilities for your device fleet. Education isn’t about teaching your staff the basics. Rather, it’s designed to show them how to get the most out of their PCs and tablets, using features they may not have previously known about and following secure, efficient best practices.

Training boosts the ROI of a device deployment, especially around new features. It ensures users don’t miss out on all the things their new hardware can do. Constantly updated suites like Copilot are always getting new capabilities, which users should understand to extract maximum value.

Training can be a one-off experience during the beginning stages of a deployment or an ongoing relationship. In either case, it boosts the human side of effective tech usage.

Managed Services: Let Experts Guide You

Taking maximum value from technology is an ongoing process. Sometimes, this means deployment is only the beginning of your relationship with a tech partner. Managed services offerings come in a variety of shapes and sizes, allowing you to receive expert input on a variety of topics.

Kingsfield engagement types include:

• Service desk: Having experts on call 24/7 to resolve tech challenges can ensure device use remains efficient and effective, all without pressuring your internal IT team.
• Device management: Turning your device management functions over to third-party experts, from financing and configuration at device deployment to upcycling and retirement at end of life
• Security services: Investing in specialised managed services around security to go beyond baseline compliance in your industry and excel at protecting your endpoints and data.

Managed services allow you to manage any number of devices at a high level, without increasing the size of your internal IT team.

Make the Most of Your Technology

There’s one point you should keep in mind when preparing for a new PC or tablet deployment: The quality of service around these devices depends on your choice of partner. This is where a highly specialised Microsoft Gold Partner like Kingsfield offers real value for your organisation, giving anything from advice and consulting to full managed services.

Refreshing your technology is an investment, and getting the most out of that investment is worthwhile. Rather than treating it as a simple purchase, you can focus on the details, from configuration and training to managed services for any elements going beyond your internal team’s capabilities.

Kingsfield is the ideal guide for this process, because our people aren’t just knowledgeable and well-connected to Microsoft, we’re also customer-focused and sensitive to your specific needs. Working with us on getting your new devices working perfectly is a true partnership.

Contact us to see what that could mean for your organisation.