Focused on outcomes and user experience, our technology and vendor agnostic Managed IT Services positively addresses the critical scalability, flexibility, and accountability issues that all organisations face in operating in today’s dynamic, demanding, and ever-changing world.
Service Desk
Kingsfield’s 24/7 Service Desk enables our customers to experience round-the-clock IT support delivered by our accredited, remote, or onsite ITIL-aligned service operations.
Service Benefits
- • 24/7 ITIL-aligned Service Delivery:
- • Configuration Management Database (CMDB)
- • Managed JML (Joiners, Movers & Leavers) Process
- • Incident Management -Request Fulfilment
- • Triage, Ticket & Escalation Management
- • Proactive & Reactive Tasks
- • Platform Management
- • Release & Deployment Management
Optional:
- • Bring your Own (BYO) ITSM Instance*
*Applicable to leading platforms including Ivanti and ServiceNow
Device-Management-as-a-Service
Kingsfield’s Device Management as a Service (DMaaS) enables our customers to realise their strategic technology initiatives. Lighten your IT team’s load and enhance user experience with our comprehensive end-to-end device lifecycle services.
Service Benefits
- • TIL-aligned Service Delivery:
- • Configuration Management Database (CMDB)
- • Managed JML (Joiners, Movers & Leavers) Process
- • Ticket & Escalation Management
- • Device Selection & Flexible Finance Options
- • Pre-delivery Configuration Services
- • Secure Storage & Sustainable Shipping
- • Break-fix, Device Upcycling, & Secure Asset Retirement
Optional:
- • Bring your Own (BYO) ITSM Instance*
- • Tech Bars & Smart Lockers
*Applicable to leading platforms including Ivanti and ServiceNow
Managed Security Services
Gain peace of mind with comprehensive UK-centric managed security services, providing endpoint threat management, detection, and response. Partner with us to bolster your security posture through continuous monitoring, expert intelligence, and cutting-edge technology, ensuring you stay ahead of evolving risks.
Contact us
To discuss any of these Managed IT Services, contact +44 (0)1604 643 888